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Terms and Conditions

It is very important to Miss Tween Shop that you love every item purchased,
which is why we gladly offer our 100% money back guarantee!

RETURNS

   You will have 30 days to return your item for a full refund of the purchase
     price, store credit or exchange.

♥   Please email us at customerservice@misstweenshop.com.au advising us that you 
     have sent your item back.

♥   Items must be returned in their original 'new' condition. They must be
     unused, unworn, unwashed, unsoiled and undamaged in their original
     packaging with all labels attached.

   Items can be returned in the box or satchel they were received in together with
     the invoice.

   Ensure that the box or satchel is securely sealed as we will not be able
     to accept if damaged.

REFUNDS

   Once the item has been received, inspected and deemed to be in its
     original condition you will be credited for the full purchase price
     (excluding initial delivery costs, if any).

♥   Miss Tween Shop will pay the return postage costs for clothing items only.
     Please include the receipt. Exception: SALE ITEMS. Return postage costs
     for sale items will be the responsibility of the buyer.
     Return postage costs for accessory items, shoes and bags requiring a
     refund will be the responsibility of the buyer.

    
EXCHANGES

♥  
If you wish to exchange an item please email us at
    sales@misstweenshop.com.au or call us first to ensure
     that we still have the same item in stock.

♥  If the item is no longer available you will be offered a refund, store credit,
    or an exchange for an alternative item of the same value.

   If you choose a refund, Miss Tween Shop will pay the return postage costs
     on clothing items only.

♥   If you choose a store credit, or wish to exchange clothing for a different style
     or size Miss Tween shop will send the new item for free. Miss Tween Shop
     will also cover the return postage fee.

   Postage costs for exchanges on accessories, shoes, bags and sale items will be 
     the responsiblity of the buyer.

DAMAGED OR FAULTY GOODS

♥   Miss Tween Shop takes great care to ensure that items are carefully
     inspected for any damage or faults before they are sent out. In the
     unlikely event that your purchase is received in a less than satisfactory
     condition please contact us at sales@misstweenshop.com.au. immediately.

RETURNS & EXCHANGES are to be sent to:
 
     Miss Tween Shop
     P.O. Box 738
     Newlands Estate LPO
     132 Elizabeth Street
     Coburg  Vic  3058

PRICING

♥   
All pricing is in Australian Dollars (AUD) and includes 10% GST.

♥  Miss Tween Shop reserves the right to change prices without notice.

PAYMENT METHODS

PAYPAL
 
 

   Miss Tween Shop
accepts Mastercard and Visa credit/debit card 
     payments using Paypal. You can use your credit/debit card to 
     make a payment  even if you don't have a paypal account.
 
DIRECT BANK DEPOSIT
 

♥   If you would like to make a direct deposit into our bank account please
     select this payment option at checkout. Processing of your order is
     subject to payment being received within 3 working days. If payment
     is not received within this time the item(s) will be returned
to stock.
     If you require additional time to complete your transaction please
     contact us.

GIFT CERTIFICATES

   If you have a gift certificate select the item you wish to purchase.
     Proceed to checkout and follow instructions until you come to the
     review and payment page. Select the use a gift certificate payment
     method and complete.

PRIVACY & SECURITY

♥   Miss Tween Shop is committed to protecting your privacy. Any personal
     details collected on our site including username and password are protected
     and secured with GeoTrust 256-bit SSL encryption.  Miss Tween Shop does not
     sell or share your personal information with anyone. The collection of  your
     personal details  is only used to manage orders, notify you about product
     updates, and deliver our newsletter.
     Product updates, newsletters and registing on our site is optional. If you
     choose to receive product updates and newsletters you have the option 
     to opt out at any time.

♥   Making payment using Paypal is safe and secure as your personal
     financial details are protected by Paypal's advanced encryption technology.  
     With Paypal you are directed away fom our site to make your payment
     which means that we cannot store, see or have access to your credit/debit
     card details or your bank account details (for paypal account holders).
    

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