It is very important to Miss Tween Shop that you love every item purchased,
which is why we gladly offer our 100% money back guarantee!
♥ You will have 30 days to return your item for a full refund of the purchase
price, store credit or exchange.
♥ Please email us at firstname.lastname@example.org advising us that you
have sent your item back.
♥ Items must be returned in their original 'new' condition. They must be
unused, unworn, unwashed, unsoiled and undamaged in their original
packaging with all labels attached.
♥ Items can be returned in the box or satchel they were received in together with
♥ Ensure that the box or satchel is securely sealed as we will not be able
to accept if damaged.
♥ Once the item has been received, inspected and deemed to be in its
original condition you will be credited for the full purchase price
(excluding initial delivery costs, if any).
♥ Miss Tween Shop will pay the return postage costs for clothing items only.
Please include the receipt. Exception: SALE ITEMS. Return postage costs
for sale items will be the responsibility of the buyer.
Return postage costs for accessory items, shoes and bags requiring a
refund will be the responsibility of the buyer.
♥ If you wish to exchange an item please email us at
email@example.com or call us first to ensure
that we still have the same item in stock.
♥ If the item is no longer available you will be offered a refund, store credit,
or an exchange for an alternative item of the same value.
♥ If you choose a refund, Miss Tween Shop will pay the return postage costs
on clothing items only.
♥ If you choose a store credit, or wish to exchange clothing for a different style
or size Miss Tween shop will send the new item for free. Miss Tween Shop
will also cover the return postage fee.
♥ Postage costs for exchanges on accessories, shoes, bags and sale items will be
the responsiblity of the buyer.
DAMAGED OR FAULTY GOODS
♥ Miss Tween Shop takes great care to ensure that items are carefully
inspected for any damage or faults before they are sent out. In the
unlikely event that your purchase is received in a less than satisfactory
condition please contact us at firstname.lastname@example.org. immediately.
RETURNS & EXCHANGES are to be sent to:
Miss Tween Shop
P.O. Box 738
Newlands Estate LPO
132 Elizabeth Street
Coburg Vic 3058
♥ All pricing is in Australian Dollars (AUD) and includes 10% GST.
♥ Miss Tween Shop reserves the right to change prices without notice.
♥ Miss Tween Shop accepts Mastercard and Visa credit/debit card
payments using Paypal. You can use your credit/debit card to
make a payment even if you don't have a paypal account.
DIRECT BANK DEPOSIT
♥ If you would like to make a direct deposit into our bank account please
select this payment option at checkout. Processing of your order is
subject to payment being received within 3 working days. If payment
is not received within this time the item(s) will be returned to stock.
If you require additional time to complete your transaction please
♥ If you have a gift certificate select the item you wish to purchase.
Proceed to checkout and follow instructions until you come to the
review and payment page. Select the use a gift certificate payment
method and complete.
PRIVACY & SECURITY
♥ Miss Tween Shop is committed to protecting your privacy. Any personal
details collected on our site including username and password are protected
and secured with GeoTrust 256-bit SSL encryption. Miss Tween Shop does not
sell or share your personal information with anyone. The collection of your
personal details is only used to manage orders, notify you about product
updates, and deliver our newsletter.
Product updates, newsletters and registing on our site is optional. If you
choose to receive product updates and newsletters you have the option
to opt out at any time.
♥ Making payment using Paypal is safe and secure as your personal
financial details are protected by Paypal's advanced encryption technology.
With Paypal you are directed away fom our site to make your payment
which means that we cannot store, see or have access to your credit/debit
card details or your bank account details (for paypal account holders).